What you see after reviewing 20-50 real cases
Free Replay Check should produce not a polished report for its own sake, but a clear conclusion: whether your disputed situations contain a repeatable signal, which actions could have been taken, and whether moving forward makes sense.
This page shows an example output from reviewing cases around payment, access, and support.
The first output is a breakdown of disputed situations by action
Instead of a general “there are problems” conclusion, Xavionis shows which situations could have continued, which needed review, and which should have been escalated urgently.
Example breakdown
What this gives the business
Recovery signal: where the customer could have been brought back faster
The key output is not a polished report or a list of technical statuses. The key output is whether the reviewed cases contain a recovery opportunity: where a paying customer could have been brought back to a normal flow faster, support load could have been avoided, or escalation should have happened earlier.
What this can look like in the output
What insights can be produced
Paying customer without access
Payment or retry succeeded, but access was not restored in time.
Access after failed payment
Access remained active while payment status became disputed.
Manual review repeats
Support or admins keep solving similar cases manually.
Case needs priority
The situation already affects money, access, or customer trust.
Could have continued
Some cases do not require manual review and can move forward.
Fit or no fit
The check shows whether Xavionis is needed in your flow.
Example disputed case
This situation should not be treated as normal
Formally, payment may have recovered. But from the customer’s point of view, the problem is not solved: access did not return, the request repeated, and the same chain already appeared before.
That is why Replay Output shows not only payment status, but the recommended action for the whole situation.
What the short output includes
In the basic Free Replay Check, the output should be short and practical. If a large written report is needed, that becomes Extended Replay Pilot.
| Decision summary | distribution across APPROVE, REVIEW, ESCALATE, REJECT |
| Reasons | why situations received these actions |
| Patterns | which chains repeat around payment, access, and support |
| Fit check | whether a working scope makes sense |
What not to expect from the basic output
What happens after Replay Output
If there is no signal, implementation is not needed. If the signal exists, the next step is to discuss a working scope: which events to send, where to use the decision, and who owns the action.
Start with 20-50 real cases
If you have disputed situations around payment, access, and support, Free Replay Check will show whether there is a repeatable signal for Xavionis.